Professional Summary

I manage customer communication and operations systems that protect revenue, reduce booking errors, and improve client experience. My work spans lead qualification, customer onboarding, package recommendation, booking execution, reschedules, policy enforcement, and workflow documentation.

Skills: Customer Support | Lead Qualification | Booking Operations | Process Optimization | Policy Implementation | Conflict Resolution | Customer Onboarding

📧 [email protected] 🔗 linkedin.com/in/veronique

How I Handle Customer Operations

Lead Channels

• SMS (Square platform or other)
• Social media messages
• Website form submissions (email)

Core Workflow

1. Lead reaches out
2. Lead is registered in tracking sheet
3. Client is contacted on same platform
4. Inquiry is qualified
5. Correct package is recommended
6. Follow-up tracked
7. Booking confirmed → moved to booking workflow

📸 Workflow Snapshot Overview